Criticism–used well, this powerful leadership tool can promote positive change and strengthen relationships in business and life. Is it possible to use criticism at work without breeding resentment?
Dr. Deborah Bright, best-selling author and business coach, joins Family Wealth Alliance CEO Tom Livergood for a free webinar and fireside chat about the highly misunderstood topic of using criticism positively in the workplace.
Dr. Bright offers valuable techniques from her most recent book, rated by getAbstract as one of this year’s top 5 business books! She pulls tips from her book The Truth Doesn’t Have to Hurt: How to Use Criticism to Strengthen Relationships, Improve Performance, and Promote Change to help us:
- Understand the essential role of criticism in the workplace
- Overcome common mistakes made when giving criticism
- Gain insights on handling difficult work-related situations
Register now for this free 1-hour webinar on September 14th, 2:00PM EDT. Turbocharge your workplace and career by learning to strengthen relationships and enhance performance with criticism!
Note: Dr. Bright’s 30-minute fireside chat will follow Bob Legan, of Whitnell & Company, discussing unique issues and planning opportunities with family owned or closely held businesses.
Effectively influencing others is an important communication skill to have as a leader who is at the helm for driving change through the organization.
What are some tried and true tips for influencing others? Below are some simply implemented tips to consider.
- “Building Technique”. When listening to others in a meeting express ideas or raise concerns, you want to take one of their key points and “build” upon what they said by adding your own ideas. It’s a great skill for letting others know that you have listened to them and that you see value in what they have to say! It’s a skill set that was introduced years ago by Xerox Learning System.
- Work with an alternative of choice. This gives someone an opportunity to avoid being incorrect. It’s also how sales professionals engage customers to bring them closer to a final sale.
- Always talk in terms of adding value. When in conversation always point out the benefits of the action to be taken or the value of an idea being presented. Oftentimes people do not make the connection. Therefore, you are helping them to see the broader picture.
- Work from a “Yes” momentum. To create excitement in a conversation and make people feel comfortable, work from a “yes” momentum.
Using these skills are easily implemented when in conversations with others to be a more effective communicator and influencer.
Visit us at www.drbright.com