Giving Criticism: Tip #7

7 Nov

Tip:  Avoid using, “we”, and “you” and stay in third person when describing a situation. 

Avoid using “we”, “me”, and “you”.  Not using these words makes the criticism less personal, and helps to ensure that the receiver will listen to the criticism and will take the necessary corrective action.

Let’s take Chris for example. Chris has been working to complete a report for over a month and has had to work long hours and on the weekends. After submitting the report to his boss, Tyler, his boss comes to him and says, “You did not get this report completed according to specifications”. Chris immediately begins to feel like a failure and like he let down the boss.  A better way to word this criticism is, “This report is not completed according to the specifications”.

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